From the enchanting beauty of Petra, the fragrance of Jordanian forests, the generosity of the Bedouin culture, and the authenticity of Jordan’s history. We start at the Kingdom’s most northern plains and their olive groves, passing through the mosaic colors that embellish the country’s central region, to end our journey with the pride of the south and the loftiness of its mountains… ORYX Hotel sets out to embody Jordanian hospitality.
The Oryx, the animal and national symbol of the Kingdom of Jordan, has long been sung by Arab poets. A distinctive and beautiful deer set out by its white color and wide black eyes, native to Wadi Rum, Aqaba, and Petra.
From the golden sands of Jordan, the Oryx tells us the story of time and place, of whom poetry was written, and songs were melodied… Oryx, the stray of every traveler.
Service quality in the hospitality industry becomes one of the most important factors for gaining a sustainable competitive advantage and customers’ confidence in the highly competitive marketplace, and therefore service quality can give the hospitality industry a great chance to create competitive differentiation for organizations.
A successful hotel delivers excellent quality service to customers, and service quality is considered the life of the hotel.
Happy customers are loyal customers. In addition to the fact that it is significant for we to offer heavenly service, however magnificent products too.
The most important concept of customer satisfaction is accepted all around the world is the expectancy disconfirmation theory. This theory was presented by Oliver, he said that satisfaction stage is the resultant of the distinction between anticipated and supposed performance.
Customer satisfaction is a psychological concept that involves the feeling of well-being and pleasure that results from obtaining what one hopes for and expects from an appealing product and/or service. Customer satisfaction definition is based on the expectation disconfirmation point of view!